||Liability Claims Manager
Terry has been certified by the Ohio State Bar Association as a specialist in insurance coverage law. Prior to joining the ABA insurance program, Terry practiced law with several law firms in Cleveland, Ohio. He concentrated on commercial litigation and insurance matters. Terry has a Bachelor of Arts in English literature from Kenyon College and earned his Juris Doctor from the University of North Carolina at Chapel Hill.
||Senior Legal Assistant
Mary joined ABA Insurance Services directly from Progressive when Progressive’s Professional Liability Group split off in April 2010. Prior to joining Progressive in 2000, Mary was a legal assistant at Mazanec, Raskin & Ryder, Co., L.P.A. for 5 years and at Reno, Bogden & Ferber Co., L.P.A. in Sandusky, Ohio for 9 years.
Sarah joined ABA Insurance Services in 2019. Previously, Sarah spent six years at Calfee, Halter & Griswold LLP in the Litigation and White Collar practice groups. While in private practice, Sarah gained deep experience in prosecution and defense of a wide range of multi-million-dollar disputes. She graduated from the University of Akron with a B.A. in political science, and earned her Juris Doctor and MBA from Case Western Reserve University.
|John L. Cullen
John was a part of the Professional Liability Group before it split from Progressive and became ABA Insurance Services in April 2010. Before Progressive, John had a long and diverse career as a trial attorney representing defendants in professional liability cases at Jacobson, Maynard & Tuschman Co., L.P.A., Mazanec, Raskin & Ryder, Co., L.P.A. and then at a firm that he founded. He tried many jury cases to verdict and argued cases on appeal. He has extensive experience representing parties in consumer class action litigation as well as in employment litigation, including cases alleging wrongful termination, discrimination, and class action litigation regarding wage and hour disputes. He is rated AV Preeminent® by Martindale Hubbell. John received his B.A. from Bradford College and J.D. from Cleveland-Marshall College of Law.
Gigi is responsible for handling EPLI claims for both the Bank and Small Business programs. Before joining the claims group, she was an underwriting assistant for the EPLI program in the Small Business Group. Gigi was a member of the Professional Liability Group before it split from Progressive and became ABA Insurance Services in April 2010. Prior to joining Progressive, Gigi worked as a paralegal/legal assistant at Mansour, Gavin, Gerlack & Manos Co., LPA for 20 years.
|Deborah C. Duvin
||Senior Attorney and Compliance Manager
Debbie is a Senior Attorney and the Compliance Manager for ABA Insurance Services. She began working for Progressive in 1998 handling professional liability claims. Prior to 1998, Debbie worked as an attorney in private practice with the law firm of Kohrman Jackson & Krantz. Debbie received her Bachelor of Arts degree from Denison University and Juris Doctor from George Washington National Law Center. Debbie is a past president of the Fidelity Law Association, has published articles in the Fidelity Law Journal and is an active member of the Inns of Court.
|Otto E. Elkins, Jr.
Otto has been with our claims group since 2004. He frequently speaks on Fidelity and Cyber related topics. Previously, he practiced law as an associate at Ulmer & Berne, LLP in the Health Care, Business, and Litigation practice groups, advising physicians and health care institutions regarding regulatory matters. Otto also represented and advised corporate entities regarding formation and dissolution, designed strategies to minimize tax realization, and represented clients in all aspects of litigation. Otto graduated summa cum laude from the Cleveland-Marshall College of Law.
Michelle has been with our claims group since 1999. Michelle is responsible for all licensing for ABA Insurance Services' multi-state underwriting and claims handling requirements, as well as a multitude of regulatory compliance issues. Previously Michelle worked for the law firm of Seeley, Savidge & Ebert as a legal assistant.
|Ann I. Gardiner
||Bond Claims Manager
Ann has been with our program since 1998 specializing in Financial Institution Bond coverage. She is a member of the American Bar Association TIPS Fidelity and Surety Law Committee, serves on the Executive Committee of the Fidelity Law Association and is a speaker on fidelity claims related topics. Previously, she practiced law as a litigation and bankruptcy and commercial law associate with the Cleveland law firm of Calfee, Halter & Griswold LLP. Ann has a Bachelor’s degree in Accounting with honors from Indiana University of Pennsylvania, and earned her Juris Doctor with honors from Case Western Reserve University School of Law.
|Jennifer H. Gorman
||Small Business Claims Manager
Jennifer joined ABA Insurance Services in July 2010 after serving as in-house counsel for a privately held Cleveland-based manufacturing company for 12 years. She was also a founding principal of Warren & Hays LLC, a consulting firm devoted to helping employers with HR and employment law issues. Prior to serving as in-house counsel, Jennifer was a business and employment litigator for the Cleveland firm of Ulmer & Berne LLP. Jennifer has experience advising companies in a wide range of employment and business related disputes. She graduated from Miami University with a degree in political science and received her JD with honors from Cleveland-Marshall College of Law.
||Senior Claims Specialist
Kevin joined ABA Insurance Services directly from Progressive when the Professional Liability Group split off in April 2010. Before joining Progressive in 1999, Kevin was a senior Paralegal for 10 years at the Cleveland law firm of Porter, Wright, Morris and Arthur, practicing in the areas of Litigation, Banking, and Intellectual Property.
||Employment Practices Liability Claims Manager
Laura has been with our program since 1992, after receiving her law degree cum laude from Case Western Reserve University School of Law. She received her bachelor's degree in English and political science from Wittenberg University. Laura deals primarily with employment-related claims and was involved in the development of Progressive's Employment Practices Liability Insurance Policy. She is a frequent speaker on employment-related topics.
||Senior Vice President & Director of Claims
Eric has been managing our claims group since 2008, after practicing in both the Litigation and SEC/Corporate Transactions practice groups at Progressive Group of Insurance Companies. He became Director of Claims and General Counsel for ABA Insurance Services when the company was formed in 2010. Before Progressive, he was an associate at Baker Hostetler LLP, where he focused on complex commercial and intellectual property litigation. Eric earned his Juris Doctor from the University of Notre Dame and received his bachelor’s degree from John Carroll University.