(in last name alphabetical order)

Joanna Barney P&C Senior Underwriter
216-220-1344 jbarney@abais.com


Joanna has over nineteen years of experience in the insurance industry. After graduating with a B.A. in Public Relations from the University of Toledo, she began her career at Progressive, starting in Personal Lines’ Customer Service. She moved to Progressive’s Professional Liability Group, where she has had multiple responsibilities, including coordinating underwriting, sales and marketing activities. Having been with ABA Insurance Services since its transition in 2010 from Progressive, she is currently a Junior Underwriter for the P&C Program.

Arizma Bryant P&C Rater
216-220-1281 abryant@abais.com


With over 8 years in the insurance industry, Arizma joined ABA Insurance Services in 2019. Prior to joining our P&C team, she served in various customer service roles, including member service representative, trainer, and account processor at Nationwide Insurance. Arizma has a BS in Human Services from Post University. 

Dawn Cipra Administrative Assistant
216-220-1301 dcipra@abais.com


Dawn has been with our program for nearly 25 years. Previously, she worked in the hotel industry as Front Desk Clerk, Night Auditor, and Front Desk Supervisor. Dawn has an Associate’s Degree in Applied Business from Hocking College.

Matt Craven Central/Midwest Region Business Development Manager
216-220-1277 mcraven@abais.com


Matt rejoined ABA Insurance Services in 2018 after spending the previous five years at AmTrust North America as a Financial Institution Sales Specialist and Product Analyst. Prior to AmTrust, Matt was with Progressive, transitioning with the Small Business Group to ABA Insurance Services in April, 2010. He has over 15 years of experience in sales, marketing, and product development with a focus on Professional Lines. Matt is responsible for sales and new business development primarily in the Midwest.

Ann Farkas Underwriting Assistant
216-220-1345 afarkas@abais.com


After teaching Pre-kindergarten and Kindergarten for 10 years and raising 3 children, Ann was ready for a new challenge. She joined the Professional Liability Group of Progressive in 2005 as an Administrative Assistant and subsequently moved on to an Underwriting Assistant position. Ann has a B.A. degree in Early Childhood Education from Lynchburg College in Lynchburg, VA.

Jason Faulkner Complex Account Manager
216-220-1339 jfaulkner@abais.com


Jason graduated with a BA from Baldwin Wallace College in Berea, Ohio and has over twenty years of experience in banking and insurance. Currently a Complex Account Manager responsible for wide a territory over various New England, Midwest and Southern States, Jason has served in other roles with the company including Senior Underwriter and Senior Account Executive. Prior to joining the program, Jason spent five years at Bank One and Chubb.

Richard G. Flenner Jr. Western Region Business Development Manager
216-220-1325 rflenner@abais.com


Richard has over 35 years of marketing and sales experience in insurance. He is currently responsible for sales and new business development.  His broad territory comprises all states west of the Mississippi River, including Illinois. Richard received his MBA from Cleveland State University and his B.S. from West Chester University. Before joining the Program, Richard was Territory Manager for Universal Underwriters Insurance.

John Graham Senior Underwriter
216-220-1337 jgraham@abais.com


John Graham has over twenty-four years of underwriting and banking experience including ten years of experience underwriting Professional Liability products for publicly traded companies at Genesis Professional Liability Managers, four years as a Marketing Account Manager for Life Equity and two years at Progressive in the Professional Liability Group as Onsite Review Manager. John understands the challenges of community banks. After graduating from Bowling Green State University, John worked in retail and commercial banking at regional banks in Ohio for over eight years.

Dirk Hanket P&C Product Manager
216-220-1347 dhanket@abais.com


Dirk joined ABA Insurance Services in 2012 as the P&C Product Manager. With over 15 years in the insurance industry, Dirk’s extensive career includes underwriting with management responsibilities at OnPoint Underwriting, Travelers, Kemper and Fireman’s Fund insurance companies. Dirk earned his BS in Business Administration from the University of Northern Colorado.

Crystal Hardy Administrative Assistant
216-220-1303 cdavis-hardy@abais.com


Crystal joined the business in its infancy in 1987. Diligently serving in a support capacity over the years, it is safe to say that Crystal has done it all: filing, faxing, copying, making spreadsheets, entering data, opening and sorting incoming mail and cash receipts, answering multiple phone lines and emails, and setting up underwriting files. Crystal is a dedicated, hard-working, team player who has shown the flexibility to work effectively on a number of underwriting teams and territories. She has embraced new ideas and processes and her ability to work in a fast paced environment is one of the reasons our company is able to consistently meet customer deadlines and exceed customer expectations.  With her quick smile, joyful laughter and caring personality, Crystal makes ABA Insurance Services a better place to work.

Joe Haverstick Complex Account Manager
216-220-1341 jhaverstick@abais.com


Joe attended John Carroll University and graduated with a major in Finance and a minor in Economics in 1996. He later earned his MBA from John Carroll University in 2003. Prior to joining the program in 2005, Joe spent over eight years in banking with US Bank. During this time, he spent five years as a branch manager on the east side of Cleveland. Later Joe was promoted to Assistant Vice President of Private Banking where he assisted high net worth clients with lending and investment needs. While at US Bank, Joe served as President of the Development Network Board, was a member of the Management Advisory Counsel and was a top Pinnacle Sales Award winner multiple times.

Chris Hobart Senior Administrative Assistant
216-220-1298 chobart@abais.com


Chris has grown up with this group, beginning her career in 1986. She is currently the highest tenured employee of the group. Chris has essentially performed any and all of the numerous support activities necessary to keep the business performing at a high level such as: filing, faxing, copying, making spreadsheets, entering data, opening and sorting incoming mail and cash receipts, answering multiple phone lines and emails, and setting up underwriting files. Chris is a team player who is quick to lend a hand and frequently volunteers to assist her colleagues. She embraces the value of great service and the need to consistently meet customer deadlines and exceed customer expectations.    

Tom Hruby Complex Account Manager
216-220-1317 thruby@abais.com


Tom has over 23 years jointly with ABA Insurance Services and Progressive, specializing in on-site reviews and underwriting complex accounts. He graduated from Bucknell University with a bachelor’s degree in Economics and earned his MBA from Miami University in Management/Finance. Prior to joining Progressive, Tom was a corporate loan review officer at BankOne and an Assistant Vice President at the Society Corp. in loan review and problem loan work-out.

Gina Juhnke Vice President, P&C Program
216-220-1279 gjuhnke@abais.com


Gina was instrumental in the launching and growing our bank program. She has over 30 years experience in underwriting, product management, research and development, and program management. Gina worked for the bank program--both with Progressive and ABA Insurance Services--for 25 years, went to a competitor for several years, and then rejoined our team in 2018. She currently manages our bank P&C Program.

Lisa Kelly Vice President & Bank Program Director
216-220-1296 lkelly@abais.com


Lisa graduated cum laude from Pennsylvania State University with a BS in Finance. Prior to joining ABA Insurance Services, Lisa worked for the Office of the Comptroller of the Currency (OCC) as an Assistant National Bank Examiner. Lisa joined Progressive as an Underwriter in 1987 and assumed Underwriting Manager responsibilities in 1990.

Eric Nelson Underwriting Assistant
216-220-1324 enelson@abais.com


Originally a hotel manager, Eric joined the ABA Insurance Services team in 2012 after spending a year with Progressive in the Personal Lines division. As an Underwriting Assistant, Eric handles accounts in the Eastern United States for our Professional Liability & Bond lines, as well as all states for STAMP Medallion, broker and excess lines.

Ann Pike Complex Account Manager
216-220-1308 apike@abais.com


Ann earned her BS from Ursuline College and has been a commercial lines underwriter for over twenty-five years, including eight years underwriting Environmental Liability, Business Auto, General Liability, Workers Compensation and Umbrella/Excess coverages at American International Group. As a Complex Account Manager for the ABA Insurance Program, she currently focuses on our more complex accounts and on managing top producing agency relationships for the Program.

Michael Poremba Brokerage Manager
216-220-1318 mporemba@abais.com


Michael joined Progressive in 1987, as an underwriter for California, Texas and New England. He was promoted to Onsite Review Manager in 1989 and Senior Loss Control Manager in 2010. In addition, Michael heads up the Brokerage Division for ABA Insurance Services, offering Excess D&O, Side A DIC, and Excess FIB. His prior experience includes two years as Loan Review Officer with BancOne Cleveland and six years as National Bank Examiner with the Office of the Comptroller of the Currency. Mike received his B.S.B.A. with a major in Finance, from John Carroll University. He also received his graduate degree in banking from Stonier.

Bill Shero Complex Account Manager
216-220-1307 bshero@abais.com


Bill has been with the Program for over twenty years, starting as an underwriter with Progressive after graduate school. He earned his B.S. in Finance from the University of Dayton and MBA from Kent State University. In order to better serve his customers, Bill also obtained the designation of Registered Professional Liability Underwriter (RPLU). As a Complex Account Manager, Bill primarily focuses on the unique exposures relative to large financial institutions (> $1 billion) in assets, key agency relationships and new business development.

Christine Smierciak Supervisory P&C Underwriter
216-220-1312 csmierciak@abais.com


Christine has 15 years of experience in the insurance industry. Her insurance career began in compliance before assuming underwriting responsibilities for the financial institution program and STAMP program administration.She has been underwriting P&C for financial institutions for close to ten years.  Christine earned her B.A. from Miami University and is earning her CPCU.

James A. Trimpe, CPCU Senior Underwriter
216-220-1340 jtrimpe@abais.com


Jim is a Senior Underwriter whose territory covers Ohio, Florida, New York, Missouri and Montana.  Jim is a seasoned veteran that joined the business in 1989 after previously working as a bank examiner with the Federal Reserve Bank of Cleveland.  He earned his Masters of Business Administration from John Carroll University; his undergraduate degree from the University of Toledo, and maintains the Chartered Property & Casualty Underwriter (CPCU) designation. 

Lisa Weltman P&C Associate Underwriter
216-220-1290 lweltman@abais.com


With 20 years experience as an insurance agent, Lisa joined ABA Insurance Services in 2017. Responsible for policy rating on new and renewal accounts. She brings firsthand knowledge and understanding of the responsibilities and needs of insurance agencies. 


Patricia P. Williams, CPCU Eastern Region Business Development Manager
216-220-1280 pwilliams@abais.com

With 30 years in the insurance industry, Pat was formerly with Zurich Insurance for fourteen years, first as a Financial Services Executive and then as a Regional Practice Leader for the Northeast and MidAtlantic regions. Previously, she was with Kemper National Insurance and Aetna Casualty & Surety. Pat earned her BS in Mass Communications from Towson University.