Terry has been certified by the Ohio State Bar Association as a specialist in insurance coverage law. Prior to joining our Financial Institution program, Terry practiced law with several law firms in Cleveland, Ohio. He concentrated on commercial litigation and insurance matters. Terry has a Bachelor of Arts in English literature from Kenyon College and earned his Juris Doctor from the University of North Carolina at Chapel Hill.

Mary has been an important part of our claims team since 2000. Previously, she has been a legal assistant at Northern Ohio legal accounting firms for over 10 years.

Sarah joined ABA Insurance Services in 2019.  Previously, Sarah spent six years at one of Ohio's corporate law firms in the Litigation and White Collar practice groups. While in private practice, Sarah gained deep experience in prosecution and defense of a wide range of multi-million-dollar disputes. She graduated from the University of Akron with a B.A. in political science, and earned her Juris Doctor and MBA from Case Western Reserve University.

Prior to joining our Professional Liability Group in 2003, John had a long and diverse career as a trial attorney representing defendants in professional liability cases for Cleveland-based law firms, including one he founded. He has tried many jury cases to verdict and argued cases on appeal. John has extensive experience representing parties in consumer class action litigation as well as in employment litigation, including cases alleging wrongful termination, discrimination, and class action litigation regarding wage and hour disputes. He is rated AV Preeminent® by Martindale Hubbell. John received his  B.A. from Bradford College and J.D. from Cleveland-Marshall College of Law.

Gigi is responsible for handling EPLI claims for both the Bank and Small Business programs. Before joining our claims group, she was an underwriting assistant for the EPLI program in the Small Business Group. Previously, Gigi worked as a paralegal/legal assistant at a Cleveland-based legal and accounting firm for 20 years.

Prior to joining our claims group for our Financial Institution program in 1998, Debbie worked as an attorney in private practice with the Cleveland-based law firm. She received her Bachelor of Arts degree from Denison University, Ohio and J.D. from George Washington National Law School, D.C. Debbie is a past president of the Fidelity Law Association, has published articles in the Fidelity Law Journal and is an active member of the Inns of Court.

Otto has been with our claims group since 2004 and is a frequent speaker on Fidelity and Cyber related topics. Previously, he practiced law as an associate at a Cleveland-based law firm in the Health Care, Business, and Litigation practice groups, advising physicians and health care institutions regarding regulatory matters. Otto also has represented and advised corporate entities regarding formation and dissolution, designed strategies to minimize tax realization, and represented clients in all aspects of litigation. He graduated summa cum laude from the Cleveland-Marshall College of Law, Ohio.

Michelle has been with our claims group since 1999. She is responsible for all licensing for ABA Insurance Services' multi-state underwriting and claims handling requirements, as well as a multitude of regulatory compliance issues. Previously, Michelle worked for a local law firm as a legal assistant.

Ann has been with our program since 1998 specializing in Financial Institution Bond coverage.  She is a member of the American Bar Association TIPS Fidelity and Surety Law Committee, serves on the Executive Committee of the Fidelity Law Association and is a speaker on fidelity claims related topics. Previously, she practiced law as a litigation and bankruptcy and commercial law associate with the Cleveland law firm of Calfee, Halter & Griswold LLP. Ann has a Bachelor’s degree in Accounting with honors from Indiana University of Pennsylvania, and earned her Juris Doctor with honors from Case Western Reserve University School of Law.

Jennifer joined ABA Insurance Services in July 2010 after serving as in-house counsel for a privately held Cleveland-based manufacturing company for 12 years. She was also a founding principal of Warren & Hays LLC, a consulting firm devoted to helping employers with HR and employment law issues. Prior to serving as in-house counsel, Jennifer was a business and employment litigator for the Cleveland firm of Ulmer & Berne LLP. Jennifer has experience advising companies in a wide range of employment and business related disputes. She graduated from Miami University with a degree in political science and received her JD with honors from Cleveland-Marshall College of Law.

Kevin has been handling claims as part of our claims team since 1999. Previously, Kevin was a senior paralegal for 10 years at a Cleveland-based, practicing in the areas of litigation, banking, and intellectual property.

Laura has been with our program since 1992, after receiving her law degree cum laude from Case Western Reserve University School of Law, Ohio. She received her bachelor's degree in English and political science from Wittenberg University, Ohio. Laura deals primarily with employment-related claims and was involved in the development of Progressive's Employment Practices Liability Insurance Policy. She is a frequent speaker on employment-related topics.

Eric has been managing our claims group since 2008, after practicing in both the Litigation and SEC/Corporate Transactions practice groups for a national auto insurance corporation. He became Director of Claims and General Counsel for ABA Insurance Services when the company was formed in 2010. Eric was also an associate at the Cleveland office of a national law firm, where he focused on complex commercial and intellectual property litigation. Eric earned his J.D. from the University of Notre Dame, Indiana, and received his bachelor’s degree from John Carroll University, Ohio.