Small Business Program Team
For general customer service or product support questions: firstname.lastname@example.org
Product Education, Sales, and Marketing Team
Sharon Anderson, CICCustomer Experience Manager
Sharon leads the customer service and inside sales teams for our Small Business Lines program. She studied Sociology at Cleveland State University, Ohio and earned her Certified Insurance Counselor (CIC) designation.
Sarah Bernatas, CISRSales Representative
Sarah provides customer service and administrative support for our Small Business Lines program. She earned her Master’s in Art History from the University of Massachusetts, and currently holds an Ohio P&C license.
Imani CooperAccount Manager
Imani is responsible for agency business development for our Small Business Lines program as well as providing our agents with sales, product, and coverage education. She also processes agency appointments and acquisitions. She studied General Business Administration and Management, and earned her B.A. in History from Cleveland State University, Ohio.
Lauren Kelleher, CISRAccount Manager
Lauren is responsible for business development and account relationships for our Small Business Lines program. She earned her Bachelor of Business Administration (B.B.A.) in Finance from John Carroll University, Ohio.
Chad Guyer, CICAccount Executive
Chad is responsible for new business development and account relationships for our Small Business program. He has a Bachelor's in Political Science & Communications from Cleveland State University, Ohio, and earned his Certified Insurance Counselor (CIC) designation.
Nicole ReeseMarketing Specialist
Nicole handles marketing coordination for our Small Business Lines program as well as supporting companywide marketing and brand initiatives.
Product Support Team
Alena DreskinCustomer Service Associate
Alena provides administrative support for our Small Business Lines program.
Patty SzaboSenior Underwriter
Patty provides underwriting and account support for our Small Business Lines program.
Katelyn Velotta, CISRSenior Customer Service Specialist
Katelyn provides administrative support for our Small Business Lines program. She earned a Bachelor’s degree in Business Administration from Cleveland State University, Ohio.
Broker Products Team
E. Todd SteeleBrokerage Manager
Todd is responsible for new and renewal brokerage business for our Small Business Lines program and assists agents in understanding and making the submission process easy. Todd earned his M.B.A. from Cleveland State University, Ohio, and B.S.B.A. from Youngstown State University, Ohio.
Stacey YanakCompliance Specialist
Stacey is responsible for ABA Insurance Services’ fulfillment and adherence to all regulatory and tax requirements for surplus lines placements in fifty states. She has B.S. in Accounting from the University of Akron, Ohio.
Todd EvansVice President, Operations
Todd is responsible for the overall management and business development of all product lines in our Small Business and Nonprofits insurance program. He earned his M.B.A. from John Carroll University, Ohio, and B.A in Business Administration from Baldwin-Wallace University, Ohio.
Dave Rupnow, CPCU, RPLUSenior Product Manager
Dave is responsible for the overall profitability of all program business including implementation and updating of underwriting guidelines, referral review, and pricing/coverage decisions. He earned his M.B.A. from Case Western Reserve University, Ohio, and his B.S. from Bowling Green State University, Ohio. Dave has the designations of Registered Professional Liability Underwriter (RPLU) and Chartered Property & Casualty Underwriter (CPCU).