Small Business Program Team
For general customer service or product support questions: [email protected]
Product Education, Sales, and Marketing Team
Sharon Anderson, CIC
Customer Experience Manager
Sharon leads the customer service and inside sales teams for our Small Business Lines program. She studied Sociology at Cleveland State University, Ohio and earned her Certified Insurance Counselor (CIC) designation.
Zytionna Barkley
Sales Representative
Sarah Bernatas, CISR
Sales Representative
Sarah provides customer service and administrative support for our Small Business Lines program. She earned her Master’s in Art History from the University of Massachusetts, and currently holds an Ohio P&C license.
Chad Guyer, CIC
Account Executive
Chad is responsible for new business development and account relationships for our Small Business program. He has a Bachelor's in Political Science & Communications from Cleveland State University, Ohio, and earned his Certified Insurance Counselor (CIC) designation.
Elizabeth Xiong
Sales Representative
Elizabeth provides customer service, maintains account relationships, and provides administrative support for our Small Business Lines program. She earned her Bachelor of Arts and Bachelor of Science degrees from Kent State University.
Nicole Reese
Senior Communications Representative
Nicole handles marketing coordination for our Small Business Lines program as well as supporting companywide marketing and brand initiatives.
Alena Dreskin
Senior Service Associate
Alena provides administrative support for our Small Business Lines program.
Jade Ivy
Senior Customer Service Representative
Jade provides clerical and administrative support for our Small Business Lines program.
Patty Szabo
Senior Underwriter
Patty provides underwriting and account support for our Small Business Lines program.
Katelyn Velotta, CISR
Financial Products Underwriter Trainee
Katelyn provides administrative support for our Small Business Lines program. She earned a Bachelor’s degree in Business Administration from Cleveland State University, Ohio.
E. Todd Steele
Brokerage Manager
Todd is responsible for new and renewal brokerage business for our Small Business Lines program and assists agents in understanding and making the submission process easy. Todd earned his M.B.A. from Cleveland State University, Ohio, and B.S.B.A. from Youngstown State University, Ohio.
Stacey Yanak
Compliance Specialist
Stacey is responsible for ABA Insurance Services’ fulfillment and adherence to all regulatory and tax requirements for surplus lines placements in fifty states. She has B.S. in Accounting from the University of Akron, Ohio.
Todd Evans
Vice President, Operations
Todd is responsible for the overall management and business development of all product lines in our Small Business and Nonprofits insurance program. He earned his M.B.A. from John Carroll University, Ohio, and B.A in Business Administration from Baldwin-Wallace University, Ohio.
Dave Rupnow, CPCU, RPLU
Product Management Director
Dave is responsible for the overall profitability of all program business including implementation and updating of underwriting guidelines, referral review, and pricing/coverage decisions. He earned his M.B.A. from Case Western Reserve University, Ohio, and his B.S. from Bowling Green State University, Ohio. Dave has the designations of Registered Professional Liability Underwriter (RPLU) and Chartered Property & Casualty Underwriter (CPCU).