We know that a claim can be a headache for you both professionally and personally. Our claims processes are designed to ease any inconvenience for you should a claim arise. In the event of a loss, we want to get your business back on its feet as quickly and easily as possible.


It's important that you notify us of a potential claim as soon as possible to ensure that notice under the policy is timely. Insureds often wonder if a situation constitutes a claim under one or more of their policies. If you are in doubt, contact ABA Insurance Services to discuss if the situation is a claim and what further action needs to be taken.


Initial Information needed when reporting any claim:

  • Your contact information
  • Your policy number
  • Description of the claim
  • Any supporting documentation, such as a copy of the complaint


Employment Practices Liability or Nonprofit D&O claims:

Contact ABA Insurance Services

Email: eplinotice@abais.com

Phone: 800-274-5222 (available 8:30 AM - 5:15 PM Eastern, Monday - Friday. Closed on major holidays.)

Mail: ABA Insurance Services, 3401 Tuttle Road, Suite 300, Shaker Heights, OH  44122


ABA Insurance Services will contact you, confirming within 48 hours the receipt of your claim. Claims processes differ depending on the type of claim filed. The matter will be forwarded to either a claims adjuster or a claims attorney who will contact you shortly to discuss the matter in further detail and explain next steps in the claims handling process.


Cyber Insurance claims:

Contact Great American:

Email: cybernotice@abais.com or cyberclaim@gaig.com

Phone: 877-209-2009 (available 24/7)

Mail: Great American Corporate Claims, ATTN: Cyber Risk Division, 301 E. Fourth St., 19th Floor, Cincinnati OH 45202


Crime Insurance claims:

Contact Great American:

Email: crimeclaims@gaig.com

Phone: 860-298-7330

Mail: Great American Insurance Group, Fidelity & Crime Claims Department, Five Waterside Crossing, Windsor, CT  06095


Miscellaneous Professional Liability claims:

Contact Great American:

Email: pldclaims@gaig.com

Mail: Great American Insurance Group, Professional Liability Division Claims Department, PO Box 1178, Cincinnati, OH  45201

Once submitted, Great American will assign your claim to a claims professional who will contact you to acknowledge the claim and initiate the claim process and investigation.