BILLING AND PAYMENT
Do you offer direct bill?
For Great American policies, we offer both agency and direct bill. When completing the bind process online, you have the option to chose either agency or direct bill. If you choose direct bill, we will email a copy of the invoice to the insured. For all other carriers, we offer agency bill only.
Do you offer payment plans?
No. All policies are single pay, paid-in-full policies. We will accept an outside premium finance agreement should your insured need to finance the premium.
Who do I make the check payable to and where do I mail it?
ABA Insurance Services
3401 Tuttle Road, Suite 300
Shaker Heights, OH 44122
Do you accept credit card or check payments online?
Yes. We accept all major credit cards and ACH check payments online. Payment instructions are listed on the invoice. We do not accept E-checks. There is no fee for online payments.
Why am I receiving an error message when trying to pay online
If the error message is:
- We are unable to locate any account that matches with the data entered below. Please check the data and try again (5151): You are either entering incorrect information or you have not waited 24 hours after binding.
- 404-Page Not Found: You cannot type the web address to make online payments--you MUST click the link provided in the email that we send to you.
How do I know if payment has been received?
We will send you an email when contingencies, including payment, have been completed. You can check outstanding contingencies in ProCision under the insured’s name in the “Bound and In-force Policies” tab.
How do I access ProCision?
You can access ProCision
. Go to New Business > New Quote > Select Your State > Start Quote. Or go to Manage Policies > EPLI, NPDO, Cyber and More. You will be redirected to ProCision
How do I access an existing quote?
Login to ForAgentsOnly.com
. Go to Manage Policies > EPLI, NPDO, Cyber and More. You will be redirected to ProCision
. Your outstanding quotes and bound and in-force policies will be listed on the ProCision
I cannot locate my quote in the outstanding quote section. Where did it go?
Quotes are valid for 60 days. After 60 days, quotes are removed from view. To refresh your quote, contact us at 800-274-5222 or firstname.lastname@example.org
I’m missing a state in the drop-down list. How do I get it added?
Send your request to email@example.com
. A copy of your license and E&O declarations page must be included in your email. We will notify you when your state has been added.
I’m in an existing quote and it’s grayed out. How do I make changes?
If your quote is grayed out, it is in referral status and you are not able to make any changes. Contact us at 800-274-5222 or firstname.lastname@example.org
and we will make your changes for you.
I completed a quote online but it is telling me it needs to be reviewed by an underwriter. Now what?
The quote will be reviewed by an underwriter within 1 - 2 business days. The underwriter will email you if additional information is needed. Once the risk has been reviewed, you will receive an email advising you that the quote is ready for your review online or that we have declined to quote the risk.
Can I bind online?
Yes. Follow the instructions below to bind the policy.
- Open the quote you want to bind from the “Outstanding Quotes” tab.
- Click the “Select Coverage” tab and choose the quote option you want to bind.
- In the “Effective Date & Contact” tab, verify the policy’s effective date, Agent of Record, and insured’s contact information.
- In the “Payment Option” tab, choose your preferred billing option: Agency or Direct Bill. If you choose Direct Bill, the insured will receive an emailed invoice with the gross amount due. If you choose Agency Bill, you will receive an emailed invoice with the net amount due and a courtesy invoice with the gross amount due for you to send to the insured.
- Click “Buy Now.” A confirmation page will appear with the policy number and next steps.
I bound the account. Now what?
Once the account has been bound, it will move from the “Outstanding Quotes” tab to the “Bound & In-force Policies” tab on the ProCision home page. You can upload the required signed and dated application directly to ProCision and have the ability to print and save policy documents listed in the upper right hand corner. The policy will be issued approximately two weeks after the policy effective date and will also be available online.
How do I upload the application?
After the account has been bound, locate the name of the insured in the “Bound & In-force Policies” tab. Click “Manage Uploads” below the insured’s name and you will be redirected to the upload page. Click “Upload” and a dialog box will appear. Browse your files to locate your client’s signed and dated application and click “Open” to upload.
When and how will I receive the policy?
The policy is issued approximately two weeks after the effective date. A copy of the policy will be emailed to you; we do not send policies directly to the insured. The policy will also be available in ProCision in the view/print documents section. Note that a signed and dated application is required before the policy is released.
Does payment need to be made before the policy is released?
No. Payment is not required for policy issuance. If payment is not received within 15 days of the policy’s effective date, a cancellation notice will be issued.
Is there a minimum earned premium?
No. Policies issued by Great American do not have a minimum earned premium. If a policy is canceled, the premium is prorated.
What is my commission and how will it be paid?
We pay 12.5% commission on new and renewal policies for all products. If you choose agency bill, you can pay the net amount due and keep your commission. If you pay the gross amount due or choose direct bill, a commission check will be issued to your agency. Commission checks are mailed once a week with a list of accounts included in the check.
How do I request loss runs?
Go to the “Bound and In-force Policies” tab on the ProCision
landing page. Locate your insured and click “Request loss run.” ProCision
will create a prefilled email to send to email@example.com
. The loss run report will be sent to you within 1 - 2 business days.
When will I receive my renewal proposal?
Renewal proposals are emailed to the agent of record approximately 60 days prior to the renewal date.
I have a BOR to submit on one of your EPLI policies. Where do I send it?
BORs are accepted on a case-by-case basis. Send your BOR to firstname.lastname@example.org
for review. Progressive appointed agents should include their agent code in the email.
How do I submit a claim?
EPLI and Nonprofit D&O claims can be submitted by the following methods:
- Email: email@example.com
- Fax: 800-456-6590
- Mail: ABA Insurance Services, 3401 Tuttle Road, Suite 300, Shaker Heights, OH 44122
Cyber claims can be submitted to Great American:
How do I contact Littler Mendelson, the provider of EPL loss control resources?